Frequently Asked Questions
How long does it take to implement?
We aim to have your website sales-ready within 1 week of signing up
Can you integrate my existing inventory?
Yes, we can integrate your existing inventory provided you are already capturing all the needed data. If not, we can usually simplify the process so you don’t start at square one
Does your platform integrate with card scanning machines?
Yes, we support scanned inventory from all major vendors
Do you have different service tiers?
Yes, we have plans designed to fit every store from a small stall to a multi location business
Where are you based?
Calgary, Alberta
Where is your customer service based?
Calgary, Alberta
Where is your infrastructure based?
Our infrastructure is fully based in Canada (Toronto/Vancouver)
What shipping options do you support?
We support Canada Post for all storefronts
Do you support international shipping?
Coming soon!
Do you charge a payment processing fee similar to Shopify Payments?
The credit card processor we are partnered with charges on a cost plus basis. That means you will save on processing fees compared to a fixed rate plan like Shopify Payments
Do you support store credit?
Yes, we support store credit attached to user accounts as well as the GST correction when using store credit
I can’t find the answers I need here, what should I do?
Check out our Articles section, or Contact Us
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